Disclaimer: Globedocs Services is an independent, fee-based travel document support provider and is not any government authority.
Globedocs Services (referred to in this Refund Policy as "the Company", "we", "our", or "us") owns and operates this website and provides the application support services offered through it.
We understand that circumstances may change after an application has been submitted. For that reason, every refund request is assessed individually. Whether a refund is available depends on the stage your application has reached and the work completed before your request is received.
| Refund Outcome | Summary |
|---|---|
| Full Refund | Available if your application has not yet entered processing, or if a duplicate application, duplicate payment or confirmed technical error has been verified. |
| Partial Refund | Available if processing has commenced but your application has not yet been submitted to the relevant immigration authority. The partial refund includes 100% of the government fee and 50% of the service fee. |
| No Refund | Applies once your application has been submitted to the relevant immigration authority, regardless of the outcome. |
Your eligibility for a refund depends on the progress of your application at the time your request reaches us.
You may be eligible for a full refund if your application has not yet entered processing.
A full refund may also be available if we verify that:
the same application has been submitted more than once;
a duplicate payment has been made; or
a confirmed technical error prevented your application from being processed correctly.
Once processing has commenced, our team may already have completed eligibility checks, document verification, application preparation and manual review.
If your application has not yet been submitted to the relevant immigration authority, you may still qualify for a partial refund.
The partial refund includes 100% of the government fee and 50% of the service fee, reflecting the processing work completed before submission.
Once your application has been submitted to the relevant immigration authority, the requested service is considered complete.
From this stage onwards, refunds are no longer available, regardless of whether your application is:
awaiting a decision;
approved; or
refused.
If you believe you are entitled to a refund, please contact our support team before initiating a chargeback or raising a dispute with your bank, card issuer or payment provider.
Following the refund process outlined in this Refund Policy allows us to review your request promptly. Initiating a chargeback before following this process may result in permanent restrictions on your access to our services.
Each refund request is assessed individually.
When reviewing your request, we take into account:
the stage your application has reached;
whether processing has already commenced;
whether your application has been submitted to the relevant immigration authority; and
whether a verified duplicate application, duplicate payment or confirmed technical error has occurred.
By submitting an application, the applicant asks us to begin providing the requested service before the statutory 14-day withdrawal period expires.
The Applicant also confirms that the statutory right to withdraw ends once the requested service has been fully performed.
This acknowledgement is obtained before payment is completed and before work on the requested service begins.
If the applicant requests to withdraw after processing has commenced, refund eligibility will be assessed in accordance with this Refund Policy and the Terms of Service.
The requested service is considered complete once your application has been submitted to the relevant immigration authority. From that point onwards, cancellations and refunds are no longer available.
To request a refund, please email info@expressevisa.com using "Refund Request" as the subject line.
To help us assess your request without unnecessary delay, please include:
your full name;
your contact details;
proof of payment; and
any other information relevant to your request.
Once we receive your email, we will review your request against this Refund Policy and assess the current status of your application. If your request is approved, we will process your refund promptly.
Once your refund has been approved, we will initiate it promptly.
Depending on your bank, card issuer, payment provider or payment method, the refunded amount generally appears in your account within 5 to 10 working days.
Where applicable, refunds are not available for:
government or consular charges already paid to the relevant immigration authority, embassy or consulate;
standard or express processing services once processing has commenced; and
any requested service that has been fully completed before we receive a refund request.
If the relevant immigration authority refuses your visa application after it has been submitted, our service fee is non-refundable. We cannot influence the outcome of your application, as all visa decisions are made solely by the relevant government authority.
If more than one identical application is submitted for the same traveller, a refund may be available for the duplicate application after verification, provided it has not already been submitted to the relevant immigration authority. Please contact our support team as soon as possible and provide any relevant details to assist us in reviewing your request.
If you believe a technical issue has resulted in an incorrect charge or duplicate payment, please contact our support team immediately. We will investigate the matter and, where a technical error is confirmed, issue a refund where appropriate.
If we are unable to process an application because of circumstances beyond our reasonable control, including government suspensions, border closures or other force majeure events, each case will be assessed individually.